Privacy Policy

Last updated: June 2024

At Chrisbukem Hairline we are committed to protecting your privacy. This policy explains how we collect, use and protect your personal information when you visit our website or make a purchase.

WHO WE ARE
Chrisbukem Hairline is an online hair boutique selling premium wigs and hair extensions. Our website is chrisbukemhairline.com.

For any privacy-related questions please contact us at:
Email: hello@chrisbukemhairline.com

WHAT INFORMATION WE COLLECT
We collect the following information when you use our website:

Personal information you give us:
✦ Your name
✦ Email address
✦ Delivery address and billing address
✦ Phone number
✦ Payment information (processed securely — we never store card details)

Information collected automatically:
✦ IP address
✦ Browser type and version
✦ Pages you visit on our website
✦ Time and date of your visit
✦ How you found our website

HOW WE USE YOUR INFORMATION
We use your information to:

✦ Process and fulfil your orders
✦ Send you order confirmations and shipping updates
✦ Respond to your customer service enquiries
✦ Send you marketing emails if you have opted in (you can unsubscribe at any time)
✦ Improve our website and shopping experience
✦ Comply with legal obligations
✦ Prevent fraud and protect the security of our website

LEGAL BASIS FOR PROCESSING
We process your data on the following legal bases:

✦ Contract — to fulfil your order
✦ Legitimate interests — to improve our services and prevent fraud
✦ Consent — for marketing communications you have opted into
✦ Legal obligation — where required by law

WHO WE SHARE YOUR DATA WITH
We only share your data with trusted third parties who help us run our business:

✦ Payment processors (Shopify Payments, PayPal, Klarna) — to process your payment securely
✦ Delivery carriers (Royal Mail, DPD) — to deliver your order
✦ Email marketing platforms — to send you communications you have consented to
✦ Shopify — our ecommerce platform provider

We never sell your personal data to third parties.

COOKIES
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use cookies to:

✦ Keep items in your shopping cart
✦ Remember your preferences
✦ Analyse website traffic and performance
✦ Deliver relevant advertising

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

HOW LONG WE KEEP YOUR DATA
We keep your personal data for as long as necessary to fulfil the purposes outlined in this policy. Order data is kept for 7 years to comply with UK tax and accounting requirements. Marketing data is kept until you unsubscribe.

YOUR RIGHTS
Under UK GDPR you have the following rights:

✦ Right to access — request a copy of the data we hold about you
✦ Right to rectification — ask us to correct inaccurate data
✦ Right to erasure — ask us to delete your data
✦ Right to restrict processing — ask us to limit how we use your data
✦ Right to data portability — request your data in a portable format
✦ Right to object — object to us processing your data for marketing purposes
✦ Right to withdraw consent — withdraw consent at any time for marketing

To exercise any of these rights please email us at hello@chrisbukemhairline.com. We will respond within 30 days.

MARKETING COMMUNICATIONS
If you have opted in to receive marketing emails you can unsubscribe at any time by clicking the unsubscribe link in any of our emails or by emailing us at hello@chrisbukemhairline.com.

DATA SECURITY
We take the security of your data seriously. Our website uses SSL encryption and we work with trusted, secure payment providers. We never store your full card details.

THIRD PARTY LINKS
Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

CHANGES TO THIS POLICY
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check this page periodically.

COMPLAINTS
If you have a complaint about how we handle your data you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

CONTACT US
For any privacy questions please contact:
Chrisbukem Hairline
Email: hello@chrisbukemhairline.com
Website: chrisbukemhairline.com